How a water call is handled, start to finish
Chico Water Damage Restoration is a 24/7 line for water damage in Chico and nearby towns. Calls are routed to a nearby crew, which extracts standing water, reads the structure, dries it to a set standard and explains the scope before work begins.
- Burst pipes and leaks
- Creek and storm flooding
- Basement and crawl water
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How Chico Water Damage Restoration works
The line exists for one reason: a water call should reach a crew that can attend, and the homeowner should understand the work before it starts. The steps are the same across the area, and the crew adapts them to each house.
Chico's water is tied to the Five-Mile Basin and Big Chico Creek, and to the Park Fire that began in Bidwell Park on July 24, 2024. Those facts shape what a crew looks for, and they are described on the guides. The house itself is where the crew does its reading.
A nearby crew, independently licensed, does the work
When you call, the line sends the job to a nearby restoration crew. That crew is an independent company with its own state license, its own insurance and its own technicians. It is the company that comes to your home, and it is answerable to the state board that licenses it.
The company is responsible for the permits, insurance and compliance its job requires. You can ask for its license number at any time when you speak with the line, or the company will give it to you when it calls. We do not print that number on this site, to protect the company's privacy. You can check the number yourself on the California Contractors State License Board website before any work begins.
What we hold ourselves to
Answered around the clock
Phones are answered 24/7. The call-taker gathers the address, the source and the power status so the crew arrives prepared.
The scope before the work
The crew explains what it will open, remove and dry, and the scope and price are approved before the detailed work begins.
Readings, not guesses
Moisture meters show the real wet area. The crew records each reading so the drying can be checked against the target.
Records you keep
You receive the log, the removal record and the photographs. They are the documents an insurer or a later repairer will want.
Our promises on every visit
- Standing water is removed first, starting at the lowest point
- Every opening is made where a reading requires it, and it is recorded
- Drying runs until each marked point reaches the dry target in the scope
- Mold questions are referred to the local health services agency
- Power is confirmed off in any area with standing water before work begins
Skip the guesswork. Call for a straight answer.
Tell us what's happening and we'll tell you honestly whether it's a quick fix, and what help should cost.
Frequently asked questions
Who answers the phone?
A trained call-taker answers 24/7 and gathers the details the crew needs. The call-taker does not perform the work.
How do I know the crew is qualified?
Ask for the license number on the phone and check it with the Contractors State License Board at cslb.ca.gov before work begins.
What happens after the drying?
The crew gives you the final log and the removal record. Any rebuild or repair is a separate job, and the crew says so when it applies.