How water jobs usually go

These are typical stories of how a water job usually goes in this area. They are not records of completed jobs, and they carry no customer names or dates.

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Burst pipes and leaks
Creek and storm flooding
Basement and crawl water

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6 job stories

The calls we handle most

Typical job

Runoff sits in a crawl space after a creek high-water period

What homeowners notice: After a storm has run water toward the house, the homeowner notices a musty smell in the lower hallway and a floor that feels soft near the back bedroom. The crawl space vent on that side shows silt on its lower edge.
What we do: The crew pumps the standing water from the low corner of the crawl space, clears the silt that has settled on the soil and reads the joists and subfloor with moisture meters at marked points. Soaked insulation is removed, and air movers and a dehumidifier are set until the framing reaches the dry target in the scope.
What to expect: The log records each reading over the drying period, and the homeowner receives it together with the removal record and photographs of the silt line, ready for the insurer to review.

Typical job

Yard water finds the gap under a garage door on a sloped lot

What homeowners notice: Rain runs down a sloped driveway and collects at the garage door. Within an hour the water is coming under the door and spreading across the concrete floor toward a stored workbench.
What we do: The crew moves the workbench and stored boxes out of the water, confirms the power to the garage is off and extracts the standing water starting at the door. The door seal and threshold are checked, and the wall base is read with meters where the water reached it.
What to expect: The drying runs until the slab and the wall base reach the dry target, and the homeowner gets the readings, the photographs of the entry point and a note recommending a new seal for the door.

Typical job

A supply line splits inside a hall wall and wets the floor beyond the stain

What homeowners notice: A homeowner in Durham hears running water and finds the hallway carpet soaked. The visible stain is small, but the carpet is wet several feet from the wall where the sound came from.
What we do: The crew shuts off the main, confirms the water has stopped and reads the hall wall and the floor with meters. Water had run down a stud line, so the crew opens the wall at the lowest wet reading, removes the soaked carpet and pad and dries the framing and subfloor.
What to expect: The log shows the wet area stopped at the readings the crew marked. A plumber repaired the split line on a separate visit, and the homeowner received the removal record and the final readings.

Typical job

A water heater leaks onto a garage slab and up the back wall

What homeowners notice: A garage floor is wet at the base of a water heater. The puddle is small, but a damp band shows on the drywall above the level of the floor, and a box of stored tools sits in the wet area.
What we do: The crew turns off the heater and the cold-water valve above it, reads the slab around the heater and the wall above the damp band. The lower drywall is opened where the readings are high, the soaked box is removed and the cavity and slab are dried to the target in the scope.
What to expect: The homeowner receives the log, the photographs of the heater and its connection and the list of stored items that were discarded. A plumber was called for the heater itself.

Typical job

Storm water comes in under a side door during a long rain

What homeowners notice: During a long storm, water runs down the hillside toward a side door. By morning there is damp carpet inside the threshold and a silt line along the door sill.
What we do: The crew clears the debris from the threshold and the drain path outside, extracts the water inside and reads the floor and wall base near the door. Baseboard is removed where the readings show moisture, and air movers and a dehumidifier are set in the entry room.
What to expect: The log shows the entry room reached its dry target, and the homeowner was advised to replace the door seal and clear the drainage at the threshold. The silt line and the readings were kept for the insurer.

Typical job

A ceiling stain after a storm hides wet insulation above the room

What homeowners notice: A ceiling stain appears in a bedroom after a storm and grows over two days. The drywall is slightly soft at the center of the stain, and a light fixture is dripping.
What we do: The crew turns off the fixture, places a catch and reads the ceiling with meters. Water held in the drywall is released in a controlled cut, and the wet insulation above is removed. The framing is read and dried, and the ceiling is left open until it reaches the dry target.
What to expect: The homeowner received the log and the photographs of the insulation, and a roofer was asked to close the opening. The drywall was rebuilt only after the framing read dry.

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