Water damage questions, answered plainly
These answers cover what to do first after water reaches a house, how drying and scope work, what the insurer usually asks for, who regulates mold in California and how to check a contractor's license.
- Burst pipes and leaks
- Creek and storm flooding
- Basement and crawl water
Get a fast quote
Fastest: call (833) 490-5225. Or send this and we call you back.
Calls and timing
Are calls answered at night?
Yes. Calls are answered 24/7, and a crew is sent as fast as one is available. No arrival time is promised for any call.
How quickly will someone come?
The crew is sent as fast as one is available. The availability changes with the calls in progress, so the crew confirms its progress by phone.
Creek and storm water
Does the Five-Mile Basin mean my house will flood?
No. The basin takes peak flows off Big Chico Creek around central Chico. Whether water reaches a particular house depends on its lot, grade and openings.
What did the County memo say about the Park Fire?
A Butte County technical memo dated November 25, 2024 estimated post-fire flows at the Five-Mile diversion. Those are system figures, not a map of every lot.
Drying and the scope
How long does drying take?
Drying runs until the readings reach the dry target in the scope. No finish date is promised on any call.
Will I get the price in writing?
The scope and the price are explained and approved on site, and you can ask for them in writing before the detailed work begins.
Insurance, mold and licenses
Will my insurer pay?
The policy and the insurer decide what is covered. Keep the photographs, the damaged materials and the crew's written scope for the insurer to review.
Who regulates mold in California?
Local health services agencies regulate mold, according to the state contractor board's disaster guidance. Questions about exposure go to the local health office.
How do I check a contractor's license?
Check it with the California Contractors State License Board at cslb.ca.gov before any work begins.
Question not answered here?
Call and ask. A technician will give you a straight answer, even if the answer is that you do not need us.